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Job Description
Onsight support delivery of HPE service contracts to customers in Nigeria
Responsibilities
- Onsight support delivery of HPE service contracts to customers in Nigeria
- The act has HPE’s primary contact engineer in assigned customer accounts in Nigeria
- Responsible for implementation and deployment of new HPE solutions in assigned accounts in Nigeria
- Responsible for accurate analysis and documentation of customer’s IT environment.
- Act as a technical consultant and adviser to assigned and potential customers.
- Apply advanced technical knowledge to operate one or more technology areas (e.g. server and SAN administration, technical security management, performance management, solution design, HCI, Vmware, HyperV, backup solutions).
- Integrate technical knowledge and business understanding to create mission-critical solutions for customers.
- Identify and resolve single and cross-technology incidents. Work with global Mission Critical team members to resolve
- unusually complex or cross-technology incidents.
- Proactively and reactively look for solutions to prevent problems from occurring in technology areas
- Apply HPE solutions to meet highly complex customer needs.
- Identify services and solutions that could lead to future service revenue growth.
- Provide technical consulting during contract renewal discussions.
- Build and maintain strong relationships up to senior management level in assigned accounts.
- Design and deliver support solutions using specific industry knowledge and expertise.
- Assist in managing the delivery of industry support solutions.
- Lead Customer Expectation management as part of the escalation process.
- Part of a cross-team or large program/project.
Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, Physic and Electronics or related field (or equivalent experience).
- 3-5 years of experience in engineering, with a focus on HPE solution architecture.
- In-depth knowledge of HPE technologies, protocols, and hardware
- Strong understanding of security principles and their application in data Centre design.
- Proficiency in solution design tools and software.
Location: Lagos State, Nigeria (Hybrid)
For More Information: TECHNICAL FIELD ENGINEER
