Job Description
The Implementation Specialist (IS) will deliver a range of technical services and expertise to Intelerad’s new and existing clients. They will travel to our clients’ radiology practices as a visible representative of Intelerad, meeting with key personnel to implement our Enterprise Imaging Solutions. This includes evaluating client needs and developing configurations that support business processes, testing and troubleshooting system setups, and facilitation and supporting system go-lives. Ultimately, the Implementation Specialist will be responsible for ensuring that the purchased solution is operational and satisfies both client needs and the requirements of the sale.
Responsibilities
● Liaise with clients to determine system configuration needs
● Oversee project results on-site, ensuring clients achieve their desired outcomes
● Identify and execute opportunities to optimize the client’s overall imaging workflow
● Configure and test Intelerad software to ensure it meets client workflow requirements
● Set up and test communications between Intelerad servers and DICOM devices such as modalities, workstations, printers, etc.
● Configure, test, and maintain Clario HL7 integrations
● Verify and support configurations implemented by other Intelerad teams such as PACS HL7 integrations and DICOM image flow
● Verify physical hardware setup and network connectivity
● Assist in the identification, documentation, and resolution of software and workflow issues both on-site and remotely
● Support the customer as they begin using their new workflow including some end-user training when necessary
● Work with the Project Manager to document new installations and any changes to workflows (diagrams, records, etc)
● Contribute to post-installation/post-upgrade debriefing meetings to share relevant information about architecture and any configuration changes
● Occasional travel within Australia and New Zealand to client locations
Qualifications
Required Experience/Skills:
● Understanding of HL7 and integration capabilities
● Experience with Linux command-line interface (navigation, viewing/editing files, troubleshooting network issues, etc.)
● Experience with Windows Server/IIS administration
● Experience troubleshooting – applications, hardware, drivers, OS, networking services, etc.
● Basic knowledge of SQL databases (Sybase, PostgreSQL, MS SQL)
● Previous experience with RIS and PACS
● Ability to travel regularly within Australia and New Zealand
● Valid passport (or the ability to obtain one)
Desired Experience/Skills:
● Understanding of DICOM and other imaging information technologies
● Experience with medical imaging equipment (e.g. modalities, film printers, digitizers, high-resolution medical monitors, etc.)
● Experience working on projects and liaising with radiologists and senior managers
Location: Remote.
Apply: IMPLEMENTATION SPECIALIST
