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Job Description
CONTACT CENTRE ADVISORS
Meet performance, KPIs, quality standards, and customer satisfaction ratings/standards
Overview
Renmoney is a finance company based in Lagos, with a mission to make finance simple, useful, and accessible to everyone. We strive to understand our customers better and build useful financial products for their personal and business needs, including loans, savings, and investments. We offer both onsite and hybrid work models to our employees.
We offer both onsite and hybrid work models to our employees.
investments. We offer both onsite and hybrid work models to our employees. CONTACT CENTRE ADVISORS
Responsibilities
- Professionally make outbound and inbound calls using defined call scripts and keep records of
customer interactions - Make sales to new and existing customers
- Ensure all calls through the IVR are answered within the first 2 rings.
- Deliver excellent service across every engagement channel and in line with defined SLAs,
policies, procedures, and KPI requirements. - Meet performance, KPIs, quality standards, and customer satisfaction ratings/standards
- Ensure all loan transactions are processed in compliance with company rules and policies while
optimizing our core applications - Ensure swift responses to all customer inquiries across all RenMoney touchpoints. CONTACT CENTRE ADVISORS
Qualification
- University degree or equivalent standard
- 2+ years of experience in sales related field
- Experience with a customer service service relationship
Location: Lagos, Nigeria.
Apply: CONTACT CENTRE ADVISORS
