Job Description
IP PLANNING AND OPERATIONS MANAGER
Flexible and economical design with timely support of IP related operational issues
Job Description
This is a vital position to support Enterprise business unit in IP planning and providing customized technical solutions to enterprise business customers.
This person will be interacting with the enterprise business team and customers very extensively.
Flexible and economical design with timely support of IP related operational issues is the essence of this role.
Responsibilities
IP Operations Support:
- Performs service migration activities of IP customers on request.
- Liaises with Enterprise Support service desks in fault isolation and performance related issues. Performs capacity management routines to ensure links are fully optimized and right sized.
- Network management and IP service monitoring.
- Pro-active escalation, follow-through liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
Ensures effective Project Management of new IP related service requests and optimization projects:
- Liaises with service providers to validate design and ensures they are fit for purpose.
- Supports the sales teams in responding to new tenders and bids on IP specific designs.
- Ensures effective solution delivery using effective project management techniques.
IP Address Management:
- Creation of contingency plans to minimize service issues.
- Support in Managing & interacting with chosen International ISPs & carriers.
- Interacting with partners and Vendors in relation to IP related issues – Ericsson, Huawei, Aviat, Cisco etc.
Planning IP implementation of new links and solution acceptance testing with Customers:
- Provides Technical validation of new customer’s IP related order requests.
- Configures switches, routers and ensures solutions are fully documented as part of day-to-day business operation.
Enterprise IP Network Design & service Provisioning:
- Produces designs and implementation plans to test and activate new links for enterprise customers. This includes design for IP Access, BGP transit and MPLS VPNs on layer 2 and 3 and for APN services.
Qualification
- Minimum of four (4) years relevant experience in ISP and Carrier networks domain.
- Four (4) years’ experience in an area of IP Routing & Internet Edge Planning.
- Good operational support skills.
- Experience in use of Network Operational tools.
- Programming ability will be an added advantage.
- Bachelor of Engineering Degree.
- Sound knowledge of Carrier & Enterprise Network – Planning & Operations.
- Analytical and Presentation skills.
- Customer negotiation skills.
- At least four (4) years’ experience in IP Routing and Switching.
- Excellent IP/MPLS routing knowledge in an ISP environment.
- Excellent knowledge of Cisco & Nokia Router operations.
- Excellent English language skills a must, other languages an advantage.
Behavioral Requirements:
- Logical decision-making abilities.
- Ability to innovate and deliver value to business.
- Ability to motivate and lead both internal and external partners.
- Professional, structured and proactive approach to projects and customers.
- Positive and approachable team player.
- Self-motivated with good organizational and communication skills.
- Calm and productive under pressure.
- Detail-oriented and organized approach to work.
- Efficient and productive with good time management skills.
- Proven ability to meet internal and external deadlines.
Location: Lagos State, Nigeria.
Apply: IP PLANNING AND OPERATIONS MANAGER
