Job Description

Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status, and update same on the relationship management tool. Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.

Responsibilities

• Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status, and update same on the relationship management tool. Effectively and professionally manage customer expectations at all levels by providing instant/close to instant resolution feedback to customers.
• Manage complaints via Email, Social Media platforms (Facebook, Twitter) and live chat.
• Attend to complaints, requests, or queries and communicate feedback professionally
• Identify and troubleshoot customers’ complaints in a bid to achieve resolution
• Build sustainable customer relationships through open and interactive interactions.
• Provide accurate, valid, and complete information to customers
• Handle complaints, and provide appropriate solutions and alternatives

Qualification

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus

Location: Lagos, Nigeria.

Apply: CALL CENTER AGENT