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Job Description
COMMUNITY MANAGER
responsible for managing and engaging with the organization’s online community in a way that builds brand.
Overview
The ideal candidate will be responsible for managing and engaging with the organization’s online community in a way that builds brand awareness. They will work cross-functionally with internal partners to understand business objectives to communicate effectively with customers.
Responsibilities
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image, and video content for social media accounts Job
- Respond to comments and customer queries promptly
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals, and journalists
- Stay up-to-date with digital technology trends
Qualification
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
- Hands-on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- BSc degree in Marketing or a relevant field
Location: Lagos State, Nigeria.
Apply: COMMUNITY MANAGER
