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Job Description
We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have! This is a full-time, 100% remote position. Team members must be available to work (40 hours per week) on a 24 hours rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.
Responsibilities
- Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
- Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
- Interact with other team members to improve service quality
- Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
- Proactively spot different patterns that affect customers’ experience and suggest the possible changes to carry out.
Qualification
- A bachelor’s degree in marketing, communications, business management, or in a related field preferred.
- 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
- Preferred experience working in Fintech or Financial Services
- Experience using Google Apps for business, and CRM software
- Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Location: Lagos, Nigeria(Remote)
For More Information: CUSTOMER SUPPORT REPRESENTATIVE
