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Job Description
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increase demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide
Responsibilities
- Provide technical product assistance to the customer either telephonically or in the field;
- Providing application, control circuits and functional training to new technicians;
- To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity;
- Do installations where and when required;
- Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between Vertiv and the customer;
- Report on progress with relation to the various services rendered to customers;
- Make use of support from Vertiv ZA and other Vertiv divisions where necessary;
- Resolves escalated technical support issues;
- Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer;
- Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible;
- Any other duties as deemed appropriate by your line manager.
Qualification
- OND, HND, BSC (Engineering) or equivalent, or qualified by experience (QBE);
- Good PC knowledge ( Microsoft office and Windows);
- 3-5 years in the HPAC Cooling Systems environment;
- Ability to handle a variety of tasks at once;
- Completes own role independently or with minimal supervision/ guidance;
- Applies knowledge/ skills to a range of standard and non-standard activities;
- Interprets customers’ needs and work to meet those needs, promotes an environment for creating business opportunities;
- Mechanical engineering knowledge will be advantageous (desirable);
- 3-5 years in the Telecommunications and Data Centre environment (desirable);
- Project experience will be of value (desirable);
- Some knowledge of DC, UPS and Monitoring (desirable);
- Fluent in English – Oral and written.
Location: Lagos State, Nigeria
For More Information: HVAC FIELD ENGINEER
