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Job Description
As the Account manager, your responsibilities typically include a range of duties that span a combination of sales, customer relationship management, and strategic planning responsibilities.
Responsibilities
Sales and Business Development:
- Client Acquisition: – Identify and target potential clients within the assigned territory or industry. – Prospect new business opportunities through networking, cold calling, and other lead generation methods. – Conduct sales presentations and product demonstrations to prospective clients.
- Account Development: – Nurture and develop relationships with existing clients to identify upselling and cross-selling opportunities. – Understand clients business needs and objectives to propose tailored solutions. – Negotiate contracts and pricing agreements to maximize revenue and profitability.
- Pipeline Management: – Manage the sales pipeline, including lead generation, qualification, and progression. – Track and report sales activities, forecasts, and results using CRM (Customer Relationship Management) software. – Develop and implement sales strategies to achieve revenue targets and growth objectives.
Customer Relationship Management:
- Client Communication: – Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely manner. – Build strong, trust-based relationships with key decision-makers and stakeholders. – Conduct regular check-ins and business reviews to ensure client satisfaction and identify areas for improvement.
- Issue Resolution: – Act as a liaison between clients and internal teams to resolve any issues or challenges that arise. – Provide proactive problem-solving and troubleshooting support to ensure customer success.
- Client Retention: – Implement retention strategies to reduce churn and increase client loyalty. – Anticipate client needs and proactively offer value-added services or solutions. – Solicit feedback from clients to assess satisfaction levels and identify areas for improvement.
Strategic Planning and Collaboration:
- Market Analysis: – Stay informed about industry trends, market dynamics, and competitive landscape. – Conduct market research and analysis to identify new business opportunities and potential threats.
- Cross-Functional Collaboration: – Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver integrated solutions and address client needs effectively. – Provide insights and feedback from clients to inform product development and service enhancements.
- Strategic Account Planning: – Develop and execute strategic account plans for key clients, outlining objectives, tactics, and timelines. – Identify opportunities for growth and expansion within existing accounts, and develop strategies to capitalize on them.
Qualification
- Bachelor’s Degree in Business, Marketing, or a related field (preferred).
- Minimum of 4 years in a similar position.
- Proven experience in sales or account management, preferably in a B2B environment.
- Strong communication, negotiation, and interpersonal skills.
- Ability to build and maintain long-term client relationships.
- Strategic thinking and problem-solving abilities.
- Results-oriented with a track record of achieving sales targets and KPIs.
- Proficiency in CRM software and MS Office applications.
Location: Abuja, Nigeria.
Apply: ACCOUNT MANAGER
