46
Job Description
ECOMMERCE KEY ACCOUNT MANAGER
relationships and warehouses to keep all parties happy and to hold us accountable to our KPI’s.
Overview
MyFBAPrep has more than 85 Million square feet under contract and 50+ warehouses worldwide. We offer most all eCommerce logistics services including Amazon FBA Prep, DTC order fulfillment (pick/pack/ship), copacking, cold chain storage and fulfillment, and B2B retail.
Responsibilities
- Deep dive into each assigned top-tier account, learning the business of each client
- Align with the client’s goals to better guide and service them
- Monitor client’s FBA inventory levels to make sure client is not at risk of stock outs
- Preparing weekly reports on account status
- Establish long-standing, trusted relationships with clients, and develop open effective channels of communication
- Collaborating with internal teams to develop opportunities so that our eCommerce clients can do more; identifying revenue opportunities
- Be involved in day-to-day operations to gain a better understanding of how our company is servicing our clients
- Become the internal go-to for questions regarding top-tier clients
- Provide regular updates to clients on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth
Qualification
- 2-6 years experience Amazon Seller Central expertise, specifically creating inbound Amazon shipping plans in ASC
- At least 3 years of experience in a relatable customer service role
- At least 1 year of experience in a management position (preferred)
- Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
- The Account Manager is responsible for overseeing the experience for our customers, from sign-up and onboarding to daily execution and billing
- Strong communication skills required (verbal and written)
- Must be confident with remote technologies (email, Slack, Zoom, Asana) and highly skilled with spreadsheets
- The person in this position will be successful if our customers are writing rave reviews about us and telling other Amazon sellers to work with us…you will be solving their most difficult logistics problems!
Salary
- 50,000-70,000 USD per year.
Location: Remote.
Apply: email rachel@myfbaprep.com with the subject line Key account manager candidate with your resume, and share your experience with eCommerce account management.
