Job Description
SOCIAL MEDIA MANAGER
Moderate discussions and manage user-generated content to ensure it aligns with community guidelines.
Overview
We are a well-funded startup born to revolutionize the face of software development and entertainment industries worldwide.
We take Agile seriously, and we give a lot of autonomy to leaders and teams to execute the best strategy for the company.
We are passionate about what we do, adept to simplicity and eager to meet people who have this same vision so we can build together!
Our mission:
Provide technology and services to create unique digital entertainment experiences.
Responsibilities:
Community Engagement and Management:
- Develop and implement strategies to engage and grow the community.
- A strong passion for football, a sport enthusiasts
- Moderate discussions and manage user-generated content to ensure it aligns with community guidelines.
Content Creation and Curation:
- Create, curate, and share engaging content to keep the community informed, at least one video on instagram reel and story for Najbet Product promo daily.
- Develop content calendars and schedules for consistent community interaction.
Communication and Support:
- Act as the primary point of contact for community members, addressing their questions, concerns, and feedback promptly.
- Provide excellent customer service and support to community members.
Event Planning and Management:
- Plan and organize virtual or in-person events, webinars, and meetups to engage community members.
- Coordinate event logistics, promotion, and follow-up activities.
Monitoring and Reporting:
- Monitor community metrics, feedback, and trends to gauge community health and engagement levels.
- Prepare regular reports on community activities, growth, and sentiment to inform strategy adjustments.
Relationship Building:
- Build and maintain relationships with key community members, influencers, and partners.
- Identify and nurture community advocates and brand ambassadors.
Collaboration and Cross-functional Support:
- Work closely with marketing, product, and customer support teams to align community initiatives with broader business goals.
- Provide community insights and feedback to help shape product development and marketing strategies.
Crisis Management:
- Address and manage any community issues, conflicts, or crises promptly and professionally.
- Develop and implement crisis management plans to protect the community and the brand’s reputation.
Knowledge Sharing and Education:
- Educate community members about product updates, new features, and best practices.
- Create and manage resources such as FAQs, guides, and tutorials to support community learning.
Innovation and Improvement:
- Continuously seek ways to improve community engagement and satisfaction. Stay updated on industry trends and best practices to implement innovative community management strategies.
Qualifications
- 3+ years’ in marketing, advertising or related role
- Strong written and verbal communication skills
What we offer:
- Startup environment: challenging, collaborative, fast and fun, where you will have the opportunity to learn, bring innovation and interact with colleagues from different nationalities
- Autonomy: freedom for you to give ideas and create improvements in processes
- Competitive salary package
- A remote-first culture;
- 1-1s culture and feedback loops
- Free access to online courses to foster your personal growth;
- Career path to improve technical and interpersonal skills
Location: Lagos State, Nigeria.
Apply: SOCIAL MEDIA MANAGER
