Social Media Manager- Videogames at Keywords Community Management

Social Media Manager- Videogames at Keywords Community Management

Job Description

Getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals and to develop your skills and career alongside a diverse, global team.

Responsibilities

• Creating engaging content for social media, including copywriting and occasional asset creation and/or briefing
• Supporting and setting up sponsored social media posts and campaigns
• Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
• Responding to comments and player queries in a timely manner.
• Building in-depth reports on community/social media growth and engagement, and proposing improvements based on those findings.
• Assisting the developer by collating and reporting on player feedback.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments following set community guidelines.
• Proactively suggesting new ways to grow and care for your community.
• Creating and updating corresponding documentation as needed.

Qualification

• Minimum of 2 years’ experience in community management/social media in gaming on professional basis.
• A strong love of fantasy novels, such as Terry Pratchett’s Discworld series, J.R.R Tolkien’s Lord of the Rings and George R.R Martin’s Game of Thrones, among others
• Excellent written and verbal communication skills in English.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook…)
• Expertise with social listening and social management best practices.
• Experience managing or moderating a thriving gaming community.
• Higher education in marketing, business administration, communication, adult education, or related fields.
• Ability to work in NA time zones, ideally in PDT.

Location: Remote.

For More Information: SOCIAL MEDIA MANAGER – VIDEOGAMES