Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Quality and Development Coach reporting directly to our Referencing Quality Lead, to help us achieve this.
You will be primarily quality-checking the work completed by our team, analyzing areas of improvement, and providing clear and structured feedback to help them improve in these areas, which will help us to hit our Quality targets.
You will also investigate suspicious applications. This includes assessing documents in detail, thinking outside of the box, and using initiative to make risk-based decisions on how to proceed with these applications.
Occasionally you will be required to take part in training new starters across all areas of Referencing, supporting them to reach their potential here at Goodlord.
RESPONSIBILITIES:
- Carrying out quality checks on the referencing team’s work
- Providing clear and structured feedback
- Keeping management updated on team quality performance and any areas of concern
- Analysing any trends or repeated errors and suggesting improvements
- Helping train and onboard new team members
- Investigating potentially fraudulent applications and making a decision on how to proceed with these cases. Calling agents to advise them when we have failed an application.
Location: Remote
For More Information: QUALITY & DEVELOPMENT COACH
