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Bill Supporting Engineer – Job Description
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- Bill Plan reconciliation and maintenance of checks with the team to reduce subscribers’ complaints and subscribers ‘complains and increase customer satisfaction.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generate and modifies invoice templates to enhance branding and detailed clarity to our customers.
- Design and creation of subscribers’ VAS plan to boost and enhance sales and customer consumption.
- Providing configuration and troubleshooting support on the billing enterprise solution application.
- Coordinating with 3rd party Software vendors on Systems Integrations and process development.
- Manage & Monitor E2E Billing: Pre-Bill, Post-Bill Operations in Aleppo and Covalence system.
- Responsible for driving down the resolutions of incidents and problems by vendor or application, trouble tickets, configurations, automation errors, and backend fixes.
- Coordination and involvement in critical action operations like Backup & restoration of billing node servers, Fraud handling, and Revenue sensitive operations to boost productivity.
- Providing technical assistance to internal customers, making product presentations, and support materials, and educating various staff within and outside the state on broadband product use
Location: Lagos, Nigeria.
For More Information: BILLING SUPPORT ENGINEER
