OPERATION SUPPORT MANAGER-VACANCY AT ALPHA MEAD GROUP

We are currently in search of a competent and smart individual to assume the role of an Operations Support Manager where s/he will be saddled with the responsibility of providing and coordinating key operations support services across the FM projects portfolio.

Responsibilities

1. Ensure integrity of the company’s CMMS and assume responsibility for supporting various departments and business units on proper system use and configuration to meet internal and client objectives.
2. Provide support to the system users for all systems-related questions, support issues, and requirements.
3. Coordinate operations department scorecard data collection and analysis
4. Ensure utilization and configuration of all projects of CMMS
5. Plan and coordinate Management Facility Inspections (MFIs) and monthly operations department meetings
6. Monitor and track PPM compliance across all project sites
7. Plan, develop, and support project/site mobilization and/or demobilization
8.  Plan, reviewed, and coordinate site team deployments and re-deployments
9. Responsible for maintaining operations document control and management function.
10. Drive and coordinate capability management strategies and plans for AMF operations in collaboration with respective SMEs and HR Planning and coordinating operation and site inductions for new operations staff.
11. Work with the Human Resource Business Partner in developing capability development programs for the FM site team to improve operational excellence
12. Prepare monthly operations support and capability management reports, including an operations summary of completed and planned operations activity.
13. Improve business functionality to align with core business objectives.
14. Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality
15. Conduct technical and operational reviews of site operations data and reports Plan and schedule planned & unplanned site audits (FM/Technical)
16. Provide facilities management support to facility managers, supervisors, and/or project teams, including planning and oversight of short and long-term facilities projects and compliance oversight.
17. Liaise with other departments/units for all operational support functions.
18. Perform other responsibilities as may be assigned by the Head of the Central Operations Unit

• First degree in Estate Management, Engineering, or any related course of study
• Minimum of 5 years of experience in a similar capacity
• The ideal candidate must have a background in Facility Management
• Good Knowledge of CMMS
• Knowledge of basic accounting and finance principles
• Well-versed in technical/engineering operations and facilities management best practices
• Good data and document management skills
• Knowledge of Business Process/Change Management
• Good Knowledge of QMS, HSE & FMS standards
• Relevant professional qualifications such as IFM, PFM, IFMA, etc. will be an advantage

Location: Lagos, Nigeria

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