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Job Description
Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution. The role requires working in a rota covering Canadian hours, including some evenings.
Responsibilities
- Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
- Understand contractual commitments and resolve incidents/problems within contracted SLAs.
- Translate customer requirements into workarounds and solutions.
- Develop and implement technical support procedures/documentation.
- Proactively deliver support services and identify revenue generation opportunities.
Qualifications
- Extensive knowledge of NEC Housing software and related applications.
- Proven experience supporting applications deployed using web technologies.
- Proficiency in SQL scripting and database management.
- Experience in a service infrastructure delivering support within defined timescales.
- Experience working in or with the Public Sector.
- Strong customer relationship skills.
Location: Remote.
For More Information: SENIOR SUPPORTS CONSULTANTS HOUSING
