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Job Description
We are currently seeking two full-time, remote Call Center Agents who are customer service enthusiasts, excellent communicators, and problem solvers.
Responsibilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Ensuring customer satisfaction and providing professional customer support.
Qualifications
- Candidates should possess an OND / HND / B.Sc qualification with 0 – 1 years of work experience.
- Prior experience in a customer service role, preferably within the Fintech industry or a call center.
- Proficiency in the necessary technology, including computers, software applications, phone systems, etc.
- Exceptional customer service, active listening, verbal and written communication skills.
- Proficiency with written and spoken English. Additional languages are a plus.
- Strong understanding of company products, services, and policies.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a remote setting and able to manage work time efficiently.
Location: Ogun (Remote) Nigeria.
For More Information: CALL CENTER AGENT (REMOTE)
