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Job Description
This role forms a part of the Customer Services Team and you will report directly to the Customer Services Manager. You will be responsible for working with Roche customers to improve Customer Service and to build relationships with customers. You will also be responsible to identify and deliver on opportunities to extract value from both Roche and the Customer’s supply chain – enhancing both businesses.
Responsibilities
- Monitor inventory system variances by drawing system reports, comparing with service provider reports, identifying variances, investigating reasons and implementing corrective action to reconcile stock levels.
- Resolve inventory related queries by investigating the queries, identifying solutions and implementing corrective action.
- Resolve outstanding outbound, inbound and inventory errors by drawing system reports, identifying variances, investigating reasons and implementing corrective action.
- Address delivery failures by identifying the error, investigating the cause of failure, identifying appropriate solutions and implementing corrective actions.
- Validate adjustments by reviewing reports provided, investigating reasons for adjustments and confirming adjustments daily.
- Administer stock movements by reviewing reports, identifying anomalies, investigating solutions and implementing corrective action in line with SOPs.
- Provide guidance to Product Managers on all aspects of inventory management in line with sales objectives to establish the best possible inventory forecast for each 15 month rolling period.
- Develop and implement inbound logistics strategies, policies and procedures that are relevant and meet global and local requirements and are adhered to through the implementation of appropriate controls to ensure inventory holding meets required sales forecasts at all times.
- Set, monitor and manage inventory holding levels against agreed KPI metrics (total rand value).
- Ensure all relevant inventory is procured/purchased in line with the relevant Global and Local SOPs requirements and within the agreed purchasing schedule.
- Ensure all import clearance documentation is prepared and sent to relevant freight forwarding/clearing agent within the prescribed timeframe prior to shipment arrival.
- Ensure advanced shipping notification (ASN) is prepared and sent to third party logistics provider (3PL) to facilitate the receipting process.
- Ensure 3PL receipt inventory onto ERP system within SLA requirements.
- Manage relationship between Roche and 3rd party logistics providers (3PLs).
- Provide operational solutions to internal business partners that are aligned to business objectives, processes and requirements.
- Oversee and/or generate management reports against inventory management and inbound logistics KPI metrics as and when required or as per SOP requirements.
- Ensure the accurate and timeous recording of data into relevant data management systems and records in accordance with relevant SOPs.
- Continuously drive inventory management and inbound logistics projects that enhance business processes and improved efficiencies and ensure implementation of agreed improvements in areas of responsibility.
- Remain up to date with business, industry, product, SOPs knowledge regarding functional requirements within Roche local or global structures.
Qualification
- Required Qualification: Qualification in logistics or similar
- Required Experience: 3 – 5 years procurement, supply chain, finance and/or logistics administration. Knowledge of ERP systems and extensive Excel experience is required.
Location: Lagos, Nigeria.
For More Information: LOGISTICS ANALYST
