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Job Description
The Terminal OT Support is responsible for providing end-user support and day-to-day support and maintenance of the terminal’s OT infrastructure and assets where it requires hands-on activities, ensuring optimal delivery of technology services for the business within the agreed service level.
Responsibilities
- Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers, and mobile phones
- Provide support, conduct maintenance, resolve incidents, and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to data center racks, cabling, network, and server equipment.
- Provide support, conduct maintenance, resolve incident incidents, and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
- Support the regional IT service delivery team when they require hands-on onsite OT support for incident and change management
- Install and replace end user and OT infrastructure hardware devices
- Resolve incidents within agreed service levels
- Participate in regional CAB
Qualification
- In depth-depth knowledge of end-user software and devices
- In-depth knowledge of local OT infrastructure components
- Experienced at working according to industry standard ITSM practices
- Communicative – able to translate between technical and user language
- Problem-solving skills
Location: Port Harcourt, Nigeria.
For More Information: TECHNOLOGY OPERATIONS -SUPPORT ENGINEER
