Home » CUSTOMER EXPERIENCE ASSOCIATE [CUSTOMER ACQUISITION]-VACANCY AT POWER GEN RENEWABLE ENERGY

CUSTOMER EXPERIENCE ASSOCIATE [CUSTOMER ACQUISITION]-VACANCY AT POWER GEN RENEWABLE ENERGY

CUSTOMER EXPERIENCE ASSOCIATE [CUSTOMER ACQUISITION]

by Emmanuel Urua
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Job Description

Develop & facilitate customer training on energy use, payment systems, and issue troubleshooting, as well as enlighten and educate customers on new products/bundle packages and customer initiatives within PowerGen.

Responsibilities

  • Complete customer surveys, customer sign-ups, and other data-gathering activities.
  • Develop & facilitate customer training on energy use, payment systems, and issue troubleshooting, as well as enlighten and educate customers on new products/bundle packages and customer initiatives within PowerGen.
  • Provide post-installation customer service to our customers through remote monitoring & customer engagement site visits.
  • Coordinate logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
  • Train and support other team members during any of the above areas as needed.
  • Monitor activities of all field enumerators while on-site
  • Ensure error-free recruitment & training of local agents & community liaison officers within each community
  • Monitor and ensure accountability of all local agents
  • Oversee activities of assigned Community Liaison Officers
  • Perform any other duties as assigned by your manager.

Qualifications

  • First degree or its equivalent in a relevant discipline
  • 2+ years relevant work experience in customer service, call center, retail, or similar field
  • Ability & willingness to travel extensively across the country as required.
  • Strong cultural sensitivity and ability to adapt communication styles to diverse rural audiences.
  • Excellent persuasive and profiling skills
  • Empathetic and patient approach to building relationships and addressing customer needs.
  • Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, Nupe, or other Nigerian languages.
  • Passion for serving and engaging customers
  • Passion for sustainable energy solutions and social impact.
  • Knowledge of the energy, clean tech, or utility sectors
  • Proficiency in Microsoft Office, with emphasis on Microsoft Excel skills
  • Flexible and willing to lend a hand whenever needed
  • Enthusiasm for working in the field of renewable energy.

Location: Lagos, Nigeria

For More Information: CUSTOMER EXPERIENCE ASSOCIATE [CUSTOMER ACQUISITION]

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