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Job Description
Develop & facilitate customer training on energy use, payment systems, and issue troubleshooting, as well as enlighten and educate customers on new products/bundle packages and customer initiatives within PowerGen.
Responsibilities
- Complete customer surveys, customer sign-ups, and other data-gathering activities.
- Develop & facilitate customer training on energy use, payment systems, and issue troubleshooting, as well as enlighten and educate customers on new products/bundle packages and customer initiatives within PowerGen.
- Provide post-installation customer service to our customers through remote monitoring & customer engagement site visits.
- Coordinate logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
- Train and support other team members during any of the above areas as needed.
- Monitor activities of all field enumerators while on-site
- Ensure error-free recruitment & training of local agents & community liaison officers within each community
- Monitor and ensure accountability of all local agents
- Oversee activities of assigned Community Liaison Officers
- Perform any other duties as assigned by your manager.
Qualifications
- First degree or its equivalent in a relevant discipline
- 2+ years relevant work experience in customer service, call center, retail, or similar field
- Ability & willingness to travel extensively across the country as required.
- Strong cultural sensitivity and ability to adapt communication styles to diverse rural audiences.
- Excellent persuasive and profiling skills
- Empathetic and patient approach to building relationships and addressing customer needs.
- Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, Nupe, or other Nigerian languages.
- Passion for serving and engaging customers
- Passion for sustainable energy solutions and social impact.
- Knowledge of the energy, clean tech, or utility sectors
- Proficiency in Microsoft Office, with emphasis on Microsoft Excel skills
- Flexible and willing to lend a hand whenever needed
- Enthusiasm for working in the field of renewable energy.
Location: Lagos, Nigeria
For More Information: CUSTOMER EXPERIENCE ASSOCIATE [CUSTOMER ACQUISITION]