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Job Description are looking for a result-driven and agile Training Academy Manager who possesses excellent verbal and written communication skills. Your primary responsibility is to manage our training academy programs and team, develop strategies to boost the training programs and ensure more customer conversions while maintaining relationships with customers.
Responsibilities
- Have first-hand and up-to-date knowledge of all the company’s training services and be able to upsell them to clients.
- Provide support for tutors/training facilitators, hold regular review sessions, and evaluate tutors’ performance for all training programs.
- Coordinate registration of learners for classes, organize learning materials, collate feedback, and implement strategies to improve the learning experience.
- Create and update the training calendar and schedule for every quarter.
- Attend to calls, messages, and monitor the CRM platform for client/student training requests/inquiries, and ensure conversion.
- Manage and nurture relationships with Examination bodies and External Training Partners.
- Ensure the classrooms and training facilities are conducive to learning.
- Stay abreast with education/examination news and trends, such as IELTS, GRE, GMAT, etc.
- Give students training advice and assist them with exam registration where necessary.
- Prepare regular reports on learning objectives including registrations, revenue, and strategies for growth
- Meet and exceed targets assigned.
Qualification
- Bachelor’s degree in education, or a related field.
- Not less than 3 years of work experience managing a training academy, or in a similar role.
- Passionate about education and making an impact.
- Excellent verbal and written communication skills.
- Active listening, customer service, and relationship management skills
- Strong problem-solving skills
- Detail-oriented and organized
- Proficient use of Microsoft 365, and analytical tools.
- Results-oriented and proactive.
- Ability to coordinate and manage different training programs online and offline
- Knowledge of study abroad programs and educational products such as IELTS, GRE, GMAT, IGCSE, SAT, etc.
Location: Lagos, Nigeria.
For More Information: TRAINING ACADEMY MANAGER
