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Job Description
To drive the acquiring strategy of the Bank through innovative self-service channels (ATM, Bulk Note Acceptor {BNA} USSD, mobile and internet banking) management and initiatives.
Responsibilities
- Effective management of the Bank’s ATM, BNA, USSD, Mobile & Internet Banking channels by liaising with various stakeholders to achieve the set targets.
- Design & implement an effective channel monitoring and support structure that will ensure improved uptime of all self-service channel products.
- Design and Implement strategies to ensure effective sales of self-service Channel products (USSD, mobile & internet Banking).
- Ensure effective risk management and compliance to all governance processes / regulatory standards as they relate to all self-service channel products (ATM, BNA, USSD, mobile & internet banking).
- Deliver on the budgeted revenue and profitability goals on all self-service channels.
- Design and Implement an ATM, BNA deployment and activation strategy across branches and offsite locations nationwide.
- Ensure continuous development & enhancement of all Self-Service Channel products by collaborating & working closely with IT dept and IDEAS team.
- Design and Implement campaign and incentive strategies that will improve the adoption and usage of all Self-Service Channel products.
- Ensure periodic training of all stakeholders across the bank network to improve Self Service Channel product knowledge.
Qualifications
- Bachelor’s degree in related field
- Certified Business Analyst Professional (CBAP). Data Analysis Certification. Project Management Certification, Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Relevant Accounting Certification. will be an added advantage
- 7+ years’ of experience in related industry
- Proficient in Microsoft Office suite
- 3-4 years Experience in Network Support. Systems Support, Business Analysis. Project Coordination / Management., ATM Support. Postilion/ FEP Support , Internet, Mobile Banking Support, ATM Deployment. and ATM Implementation
Location: Lagos State, Nigeria.
Apply: MANAGER SELF-SERVICE CHANNELS
