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Job Description
This job role manages the day-to-day running of the call center to ensure customer complaints and enquires are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.
Responsibilities
- Responds to customer inquiries, requests, complaints and provides up to date information on IBEDC service/products via Call Center lines.
- Liaises with relevant departments to ensure early resolution of customer enquiries and complaints.
- Ensures a standard welcome greeting and a farewell greeting.
- Ensure positive feedback from customers based on call center interactions.
- Escalate customer complaints and requests where required.
- Log all calls on CRM for easy call tracking.
- Manage and update customer information on CRM databases.
- Prepares periodic and ad-hoc reports to relevant stakeholders.
- Carry out other sundry assignments that may be assigned by the Team Lead Call Center.
Qualification
- A Bachelor’s Degree in any field.
- A professional certificate in relevant field.
- At least 0-3 years cognate experience in customer services or marketing of products and call centre.
Location: Ibadan, Nigeria.
Apply: CALL CENTER OFFICER
