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Job Description
As a Customer Experience Specialist at DriveMe, you will play a crucial role in ensuring our customers have a positive and seamless experience.
Responsibilities
- Respond to customer inquiries and provide assistance via various communication channels (phone, email, chat).
- Resolve customer issues and concerns promptly and effectively.
- Ensure a high level of customer satisfaction by delivering exceptional service.
Communication:
- Communicate with customers to gather feedback and insights to improve our services.
- Keep customers informed about the status of their requests and provide updates on service-related matters.
Problem-Solving:
- Identify and address customer concerns, escalating issues when necessary to ensure timely resolution.
- Collaborate with internal teams to find solutions and improve overall service quality.
Documentation:
- Maintain accurate and detailed records of customer interactions and transactions.
- Compile reports on common customer issues and feedback for continuous improvement.
Customer Education:
- Educate customers on DriveMe’s services, features, and app functionality.
- Provide guidance on troubleshooting common issues and optimizing the customer experience.
Qualification
- Candidates should possess Bachelor’s Degrees with 4 – 7 years relevant work experience.
- Previous experience in a customer service or support role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with transportation technology and mobile applications is a plus.
Location: Lagos, Nigeria.
Apply: Interested and qualified candidates should send their CV to: Hr@driveme.ng using “Customer Experience Specialist Application – DriveMe” as the subject of the mail.
