Job Description
The Student Enrollment Advisor, West Africa is responsible for managing student inquiries and providing admissions support for a limited number of client institutions, as well as providing limited support with other student recruitment activities within the region of West Africa. The role holder will engage with prospective students displaying an interest in studying, or who have submitted an application, at the client institutions. They will be responsible for advising prospective students and guiding them through the client processes to increase enquiry to application to enrollment conversion.This is a critical role for the client that requires a high level of maturity and professionalism. The ideal candidate is looking to grow their career in the international higher education sector as it provides the candidate responsibility for direct student recruitment, as well as collaboration with marketing professionals and influential university decision makers and management.
Responsibilities
- Acting as point of contact for prospective students from the enquiry and/or application stage throughout the student decision making process.
- Providing tailored lead qualification and lead nurture for organic and campaign-generated leads with the goal of converting leads to applications.
- Nurturing leads until a completed application has been received or the lead is deemed closed for other reasons.
- Qualifying and prioritizing applications and/or leads effectively.
- Creating targeted content and personalized communication.
- Using multi-channel outreach (email, online communication platforms, and telephone – as mutually agreed.)
- Tracking all applications and/or leads in the CRM according to guidelines.
- Reactivating dormant applications and/or leads as directed.
- Checking documents for authenticity and according to client criteria.
- Other activities as mutually agreed to in writing.
Skills and Knowledge
- Fluent English language skills are essential for this role.
- Ability to understand complex regulations, admissions guidelines, and other information and to communicate these clearly to a wider audience.
- Strong interpersonal and communication skills and the ability to guide students and other key decision-makers throughout the enrollment process.
- Ability to work effectively with diverse populations.
- Ability to develop, plan, and implement short- and long-term goals.
- Ability to work to tight deadlines and under pressure.
- Accurate and detail-oriented when checking and entering information.
- Good skills in MS Office suite applications (Word, Excel, PowerPoint).
- Experience in using Google suite applications (Gmail, GoogleDrive).
Qualifications
- Bachelor’s degree from an accredited institution of higher education.
Location: Lagos State, Nigeria Remote.
Apply: STUDENT ENROLLMENT ADVISOR
