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Job Description
As the Account Manager, you will act as the main point of contact for assigned agent accounts.
Responsibilities
- As the Account Manager, you will act as the main point of contact for assigned agent accounts.
- Build and maintain strong, long-lasting relationships with clients.
- Understand clients’ needs and objectives, and provide tailored solutions to meet their requirements.
- Proactively engage with clients to identify opportunities for upselling and cross-selling additional services.
- You will also manage the subscription process for new and existing agent accounts.
- Guide clients through the subscription options available and assist in selecting the most suitable package.
- Ensure timely renewal of subscriptions and handle any billing-related inquiries.
- You will facilitate training and onboarding process for new clients, ensuring they are fully equipped to maximize the benefits of our platform.
- Provide training and support to clients on how to use our platform effectively, including features, tools, and best practices.
- As a client support, you will act as a trusted advisor to clients, addressing any questions, concerns, or issues they may have.
- Escalate technical or operational issues to the appropriate internal teams for resolution.
- Maintain a high level of responsiveness and professionalism in all client interactions.
- You will also be involved in the retention and growth of client to ensure satisfaction and engagement levels, taking proactive steps to address any areas of concern.
- Identify opportunities for account expansion and revenue growth within assigned client accounts.
- Collaborate with the sales team to develop strategies for retaining existing clients and acquiring new business.
Location: Lagos, Nigeria.
Apply: Interested and qualified candidates should send their CV to: recruitment@propertypro.ng using the Job Title as the subject of the email.
