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Job Description
The ideal candidate will be responsible for managing and engaging with the organization’s online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.
Responsibilities
- Actively engage with community members across various platforms.
- Foster a positive and inclusive community culture.
- Respond to inquiries, comments, and feedback in a timely and helpful manner.
- Create and curate content that aligns with the community’s interests.
- Develop strategies to grow and diversify the community.
- Implement initiatives to attract new members and retain existing ones.
- Represent the brand positively in external communities and forums.
- Identify trends and opportunities based on user input.
- Identify and collaborate with community influencers.
Qualifications
- Bachelor’s degree in Marketing, Communication, or related field.
- 2-3 years proven experience as a community manager.
- Excellent communication and interpersonal skills.
- Familiarity with social media platforms and community management tools.
- Strong problem-solving and conflict resolution abilities.
- Passion for community building and fostering positive online interactions.
Location: Lagos State, Nigeria.
Apply: COMMUNITY MANAGER
