Job Description
You will also oversee customer engagement and new product development, which intrinsically provide the foundation of the firm’s long-term sustained growth and manage the organisation’s customer engagement team.
Responsibilities
• Overseeing end-to-end delivery of new customers and unregistered customer onboarding.
• Managing and optimizing payment channels and channel partners.
• Working closely with site teams to identify opportunities to increase electrical power sales at each location.
• Supervising the customer care and complaint management process delivered by internal teams and external partners to deliver a world-class customer experience.
• Overseeing the surveillance and intervention programs that are targeted at reducing losses and electricity theft.
• Running data analytics to better understand customer behaviour and generate insights that can be used to create value.
• Executing demand stimulation initiatives to encourage productive use of electricity.
• Overseeing community and consumer engagement activities in existing sites and while developing new sites including leading engagements with community leaders and executives.
• Lead energy accounting process to reconcile wholesale energy generated on site (and purchased from the grid if any) with energy consumption and losses within the area.
• Managing brand-related activities and leading participation at industry events.
• Led the development of innovative products that leverage the electricity credit vending platform.
• Developing business cases and executing pilot projects to test the new products.
• Coordinating launch and roll-out of approved products to mini-grid locations.
Qualifications
• 5+ years’ experience in marketing or sales in the utility or telecommunications sectors where you would have delivered top-quartile revenue growth for one or more products.
• Understanding of regulated energy markets, utility pricing and consumer value propositions for the residential and small commercial segments of the electricity market.
• Understanding of the off-grid and mini-grid electricity markets.
• Undergraduate degree in Business Administration, Economics, Engineering or relevant numerically intensive discipline.
• MBA Preferred.
• Advanced proficiency in modern productivity tools including Microsoft Office.
• Excellent written and oral communication skills.
• Strong organizational skills and attention to detail a must.
• Ability to work well in a team.
• Flexibility and eagerness to lend a hand wherever needed, even if a specific task may fall outside the core job description.
Location: Lagos State, Nigeria.
Apply: COMMERCIAL ASSOCIATE
