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Job Description
Our client a (luxury fashion brand) is in need of a Retail Sales Associate. Who is passionate and fashion-forward Retail Sales Associate and can play a key role in providing exceptional customer service, drive sales, represent our brand with enthusiasm and style. You will also assist customers in finding the perfect outfits and accessories, share your knowledge of fashion trends, and contribute to creating a memorable shopping experience that keeps customers coming back.
Responsibilities
- Welcome and greet customers as they enter the store, providing friendly and personalized assistance to help them find products that meet their needs and preferences.
- Build relationships with customers by engaging in genuine conversations, actively listening to their fashion preferences, and offering styling advice and recommendations.
- Demonstrate a strong understanding of our product offerings and stay informed about current fashion trends, collections, and promotions.
- Assist customers with fitting rooms, offering feedback on fit, styling, and coordinating outfits to enhance their shopping experience and increase sales.
- Process transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit card, and other payment methods, and maintaining a tidy and organized cash wrap area.
- Maintain visual merchandising standards by replenishing stock on the sales floor, arranging displays, and ensuring that products are neatly folded, hung, and presented according to brand guidelines.
- Monitor inventory levels, conduct regular stock checks, and communicate product replenishment needs to management to ensure adequate supply and availability of merchandise.
- Assist with store opening and closing procedures, including cash reconciliation, security checks, and ensuring that the store is clean, organized, and ready for the next day’s operations.
- Collaborate with team members and management to achieve sales targets, meet performance goals, and contribute to the overall success of the store.
- Uphold a positive and professional demeanor at all times, resolving customer concerns or complaints promptly and courteously, and escalating issues as needed to ensure customer satisfaction.
- Take Photos of products in the store for social media styling and content creation
- Writing, reviewing, editing, and updating content for the company website, social media pages, marketing
- Perform all other duties as assigned daily.
Qualifications
- Minimum HND/OND
- Minimum 2 years experience in retail fashion sales
- Ability to follow instructions and work as part of a team.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced retail environment, prioritize tasks, and adapt to changing priorities and customer demands.
- Enthusiasm for the fashion industry and a willingness to learn.
- Basic Knowledge in the use of Social Media
- Excellent communications skills
- Flexible to work a shift schedule including weekends
Location: Lagos State, Nigeria.
Apply: CUSTOMER SERVICE REPRESENTATIVE
