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Job Description
Job Description
CUSTOMER EXPERIENE OFFICER
Answering questions about the company’s products or services via phone, email, and in person.
Overview
500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We’re passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.
Job Description
As a customer experience officer, your duties include:
- Answering questions about the company’s products or services via phone, email, and in person.
- Direct customers to online resources.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
- Responding to customers’ reviews.
- Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
- Update customer records in the system
- Create and maintain reports about customer interactions
- Develop a rapport with customers.
- Concluding sales for online customers.
- Checking product availability.
- Setting up accounts for new customers
- Booking of orders
- Processing of orders. CUSTOMER EXPERIENE OFFICER
Qualification
- Bachelor’s Degree in Mass Communication, Linguistics or Business Administration
- 0 – 1 year relevant work experience
- Excellent communication and interpersonal skills
- Must be a corper serving in Lagos
- Young, smart and vibrant.
Application Deadline
31st August, 2024.
Location: Lekki, Lagos, Nigeria.
Apply: Interested and qualified candidates should send their CV and Cover Letters to: people@500chow.com using the Job Title as the subject of the mail.
