Job Description
CUSTOMER SUPPORT OFFICER
Build sustainable relationships and trust with customer accounts through open and interactive
Overview
Avia Infrastructure Services Limited (AISL) is a privately owned Infrastructure Development & Management Company established to operate, develop and maintain Infrastructure assets on a concession and PPP basis. Our focus is on a range of Infrastructure asset classes such as Toll Roads, Airports, Power & rail. Avias asset management philosophy guides its partnerships with trusted partners through contractual compliance and a focus on project execution & business plan implementation.
AISL is aligned and equipped to become a leading Infrastructure Development and Management company in Nigeria and the West African sub region. We aim to develop and manage assets that improve people’s daily lives in the communities and sectors we operate. Avias management philosophy guides its partnerships with trusted partners through contractual compliance and a focus on project execution & business plan implementation.
We believe that more investment in infrastructure leads to better long-term investment opportunities, which generate stable and sustainable shared value creation for all our stakeholders.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Location: Ikeja, Lagos State, Nigeria.
Apply: CUSTOMER SUPPORT OFFICER
