Job Description
FIELD SERVICE TEAM LEAD
Field Service Manager in many forums with Sales, Customers, Technical Service, Agreements, and QHSE.
Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?
In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together. Want to join the ride?
We are now looking for a Field Service Team Lead to join our West Africa Operational Organization based in Lagos, Nigeria
Responsibilities:
As a Field Service Team Lead, your daily duties include but are not limited to:
- The Field Service Team Lead will be responsible for 15+ middle layer FTEs (Service engineers, Senior service engineers, Service technicians, and Trainee Engineers) and will closely work with Field Service Coordinators to provide services and ensure the development of competencies are maintained for the staff assigned under him/her.
- Candidate will assist the Field Service Manager in many forums with Sales, Customers, Technical Service, Agreements, and QHSE.
- The Field Service Team Lead will actively work in developing and coaching Engineers, identifying the improvement areas and driving the teams through different challenges.
- Candidate primary location will be Lagos Office but will be required to travel whenever necessary to location with Nigeria and Cameroun and will report to the Field Service Manager Nigeria & Central Africa.
Qualification
- Bachelor’s Degree in a Technical discipline (Advanced Degrees Preferred);
- Minimum 5 Years of Field Service or Power Plant Experience.
- Excellent problem-solving and decision-making skills.
- Experience in a customer-facing role with responsibility for managing costs and revenues.
- Excellent organizational skills and customer empathy.
- PMP Certification would be an advantage.
- Strong commitment to delivering excellent customer service.
- Demonstrable teamwork skills and the ability to adjust and re-plan in dynamic situations.
- Excellent communication skills and well-developed cultural awareness and sensitivity.
- Proficiency with standard MS tools and experience with SAP would be an advantage.
- Being fluent in English will be seen as an advantage.
Why you and us:
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
Are you eager to be part of this ambition?
How to apply:
Contact & next steps
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
In case of any questions, reach out our Regional Talent Acquisition Team at careers@wartsila.com
Last application date: 21/08/2024
At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.
Location: Lagos State, Nigeria.
