Job Description
Step up to the ambitious challenge of achieving less than 45 minutes delivery time in some of the world’s most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers, and restaurant partners. You will have access to unlimited data to facilitate creative decision-making and access to a world-class tech team that can turn your recommendations for the country’s operations into an efficient reality. As an Account Manager, you will be directly responsible for building and maintaining good relationships between our partner restaurants and Glovo. You will be liaising with the most highly regarded brands, stores, and restaurants in your city to secure promotions for users, optimize preparation times, and, most importantly, grow partners’ revenues through our app.
Responsibilities
- Build strong commercial working relationships with a range of restaurants
- Offer products to partners that boost their visibility on the platform and improve their sales
- Use data to improve the operational efficiency of our partners and ensure we always deliver the best service to our customer
- Get feedback from our restaurants and translate it into product improvement
- Maintain a good relationship between Glovo and our partners
- Forecast and track key account metrics
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference
Qualification
- Experience in managing large and small partners in consulting or other private sector industries, preferably experience in FMCG, food-hospitality, e-commerce, or on-demand delivery industry
- Effective command of English in written and verbal communication
- Determined to get things done: no job is too big or too small
- Organized and detail-oriented
- Problem solver, data-driven with an analytical approach
- Customer service orientation and eager to support partners periodically or on short notice
- Great interpersonal skills
- Comfortable working in a high-growth and high-performance start-up with a fast pace
Location: Lagos State, Nigeria.
Apply: ACCOUNT MANAGER
