5
Job Description
ADMIN AND SERVICE OFFICER
Raise Local and International travel requisitions for employees and Partners.
Job Summary
The Admin & Services Officer is an integral part of the Services team, supporting the efficient and effective delivery of administrative tasks as well as services for the company including but not limited to logistics, pool car management as well as facility and guest house management. Oando Plc
Responsibilities
- Responsible for general administrative tasks to support the smooth running of the office including prompt supply of stationery and other office utilities, management of meeting rooms, to name a few. Job
- Supervise office Cleaners, Drivers and Admin Assistants
- Maintain records of Company Assets and other office equipment.
- Raise Local and International travel requisitions for employees and Partners.
- Arrange local hotel bookings for employees and Partners.
- Manage logistics for local employee journeys, including booking, checking fit for purpose amongst other things of passenger vehicles and security escorts.
- Arrange Protocol Services for international and local flights for employees and Partners as required.
- Act as Journey Manager for Oando Journey Management Process.
- Manage driver’s daily workload, ensuring they are appropriately assigned to vehicles and internal clients; quarterly evaluation of drivers based on client feedback.
- Responsible for maintenance of pool cars in Lagos, Port Harcourt and Kwale.
- Liaise with vendors / suppliers for best-in-class service offerings.
- Prepare BPAs/PPOs as required
- Ensure timely processing and settlement of bills in relation to services rendered to the Company.
- Manage Petty Cash.
- Prepare expense sheet for retirement of funds.
- Receive documents, file appropriately (soft and hard copy) and send links to concerned staff as required.
- Ensure procedures / processes are followed and updated as and when necessary.
- Support improvement of service quality by updating procedures and processes; evaluating customer feedback and taking lessons learned for better service output.
Key Performance Indicators
- Response time to internal Client requests.
- Internal customer satisfaction levels.
- Effective stakeholder management.
- Quality, timeliness and effectiveness of office supplies ordering and deliveries.
- Levels of variance & value of unaccounted for/missing items from the Office supplies stock, and of the companies fixed assets.
- Effectiveness of cost management recommendations and efforts.
- Ease of retrieval and utilization of general administration and fixed assets documents and reports.
Qualification
- Bachelor’s degree in any subject.
- Minimum of 4 years’ work experience ideally in Office Admin, Services or Customer Services.
- Good MS Office skills particularly in Excel, Word and PowerPoint.
- Experience successfully managing a diverse range of stakeholders would be an advantage.
- Experience of travel management especially for Senior Management Executives would be beneficial.
- Excellent command of spoken and written English.
- Good written and verbal communication skills.
- Attention to detail / quality management.
- Self-starter and a proactive thinker.
- Strong organizational skills with the ability to prioritize tasks independently.
- Good interpersonal skills.
- Self-motivated.
- High levels of integrity.
- Ability to work independently.
- Ability to effectively multi-task in a deadline driven atmosphere.
- Ability to work in a fast-paced, collaborative team environment.
Knowledge and Skills Required
- Numeracy & Data Analytics
- Basic Accounting
- Negotiation
- Cost Control
- Creativity & Innovation
- Quality Management Orientation
- Organization
- Interpersonal Relations
- Team Player / Collaborative
- Oral & Written Communication
- Reporting
Location: Lagos State, Nigeria.
Apply: ADMIN AND SERVICE OFFICER
