Job Description
BOOKING OPERATIONS MANAGER
ensuring seamless operations, exceptional guest experiences, and efficient property management.
Company Overview
Bricks & Keys Luxury Homes is a dynamic real estate company specializing in providing luxurious and comfortable apartments to guests in Nigeria and the diaspora. Our properties, located in prime areas of Lagos Island (including Ikoyi, Lekki Phase 1, Oniru, Ikate, and Jakande), offer a home away from home experience with top-notch amenities.
Role Overview
As the Booking/Operations Manager, you’ll play a pivotal role in ensuring seamless operations, exceptional guest experiences, and efficient property management. Your responsibilities will span both booking coordination and day-to-day operations.
Responsibilities
Booking Coordination:
- Handle guest inquiries, reservations, and bookings via various channels (website, phone, email, and direct messages). Job
- Maintain an organized booking system, ensuring accurate availability, rates, and guest preferences.
- Collaborate with the sales and marketing team to optimize occupancy rates and revenue.
Guest Relations:
- Provide outstanding customer service to guests throughout their stay.
- Address any issues promptly, including maintenance requests, special requests, and complaints.
- Coordinate check-ins and check-outs efficiently.
Property Operations:
- Oversee property maintenance, cleanliness, and repairs.
- Work closely with housekeeping and maintenance staff to ensure properties are in excellent condition.
- Manage inventory (linens, toiletries, etc.) and restock as needed.
Financial Management:
- Monitor expenses related to property operations and recommend cost-saving measures.
- Collaborate with the finance team on budgeting and forecasting.
Marketing and Branding:
- Assist in creating content for social media platforms (Instagram, Facebook, etc.) to promote properties.
- Craft engaging captions and posts highlighting the unique features of our homes.
- Respond to direct messages (DMs) promptly and professionally.
Team Collaboration:
- Work closely with the sales, marketing, and property management teams.
- Participate in team meetings and contribute ideas for improving processes.
Qualifications
- Experience in property management or hospitality industry
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Knowledge of online booking platforms and property management systems
- Ability to work independently and as part of a team
- Attention to detail and problem-solving skills
- Flexibility and adaptability to changing priorities
- Experience in construction or real estate is a plus
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
Location: Lagos, Nigeria.
Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Bricks & Keys Luxury Homes.
