Job Description
BUSINESS OPERATION MANAGER
enhance performance, and skillfully handle client and vendor interactions.
About Us:
We are a thriving skincare retail store dedicated to providing top-quality skincare products and services. We pride ourselves on excellent customer service, high-quality products, and a supportive work environment.
Job Overview:
We are seeking a highly organized and people-oriented Business Operations Manager to oversee day-to-day operations, interact with clients and vendors, and ensure smooth functioning of our retail store. The ideal candidate should be able to manage operations efficiently, use productivity tools to enhance performance, and skillfully handle client and vendor interactions.
Responsibilities:
- Oversee the daily operations of the retail store to ensure efficiency and profitability.
- Coordinate with vendors, suppliers, and service providers to maintain a smooth supply chain.
- Manage customer relations, ensuring a high level of client satisfaction.
- Handle customer complaints and deescalate difficult situations effectively.
- Utilize productivity tools (such as project management and scheduling software) to track progress, deadlines, and store performance.
- Lead and motivate staff to ensure smooth operational flow.
- Monitor inventory levels, order supplies, and ensure stock levels are adequate.
- Develop and implement operational processes to optimize business efficiency.
- Work closely with the sales and marketing team to drive store promotions and campaigns.
- Maintain compliance with health and safety regulations within the store.
Qualification
- Proven experience in a similar role (Operations Manager, Store Manager, etc.) within the retail or beauty/skincare industry.
- Highly organized with excellent time management skills.
- Strong interpersonal and communication skills to interact with clients and vendors.
- Ability to deescalate situations and resolve conflicts in a calm and professional manner.
- Proficient in using productivity tools (e.g., project management, scheduling, or inventory management software).
- Ability to multitask and thrive in a fast-paced environment.
- A strong problem-solver with excellent attention to detail.
- Must reside in or around Ogudu, Magodo, Gbagada, Ojota/Ketu, Ikeja, or Maryland.
Location: Lagos State, Nigeria (Remote)
Apply: BUSINESS OPERATION MANAGER
