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Job Description
The job of the Community manager requires ownership of key customer touchpoints and growth delivery that is aligned with the company’s goals.
Responsibilities
- Belief: You believe in the company and its mission, in yourself and your ability to get the job done, and, in your teammates, with the sincerest intentions.
- Ownership: You are dependable. You will do what is required, not what is requested. As a result, you see gaps, and you continually work to ensure they do not impact the outcomes of your deliverables.
- Adaptability: You are agile enough to take on responsibilities that advance the mission and objectives of the organization.
- Teachability: Your desire to deepen your knowledge of what you know and learn what you do not is insatiable. You leverage the people, tools, and resources at your disposal to increase your capacity to deliver.
- Empathy: You seek first to understand and then to be understood. Where there is doubt, you err on the side of kindness. You deescalate, you resolve; you constantly seek ways to foster harmony and cohesion with yourself, your teammates, and the organization.
Qualification
- A Bachelor’s Degree, preferably in a field with a strong Marketing, Business Development, and Communications background
- At least 3 years experience in a B2B/B2C software marketing or an agency marketing role. Experience managing towards, and balancing, performance-oriented marketing goals to improve company-level P&L outcomes.
- Experience in marketing automation and measurement tools like Mixpanel, Meltwater, Mailchimp, Intercom, and Salesforce CRM among others.
- Experience using insights from analyzed data to inform future decisions or segmentation choices.
- Personal interest in staying up to date on the latest trends and emerging best practices in the community.
Location: Lagos, Nigeria.
For More Information: COMMUNITY MANAGER
