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Job Description
We are looking for a highly self-motivated individual to join our team of Compliance Officers. With ownership of a large area of the North West of England, you will be responsible for interacting with Hospitals within your remit, providing guidance, training, and support. Your key role will be to monitor hospital compliance against our customer’s targets whilst seeking ways to improve these by providing best practice recommendations and creating escalation paths to facilitate improvement. Full training provided however a key attribute is that applicants must be confident in their ability to communicate clearly to a wide range of audiences and seniority levels.
Responsibilities
- To take full ownership of all Hospital units allocated, with regards to the functions associated with the Registry contracts which NEC provides, including;
- KPI Monitoring
- Analysis of all unit performance statistics using centralized data tools
- Targeting of poor-performing units – ownership and management of these units through an improvement and escalation plan
- Detailed, accurate, and timely progress reporting both internally and to the client
- Training
- Supporting units through the data entry training process
- Gain a deep understanding of the Registry data and applications and use this knowledge to teach our user community
- Presentations to stakeholders, upon request, regarding NEC Registry applications, the data itself, and how it is calculated, interpreted, and presented.
- Data Quality
- Act as liaison and 2-way support between hospitals within your remit and the NEC Data Quality team
- Queries
- Manage and resolve all queries logged for the hospitals under your remit using the NEC incident management system
- Identify frequently asked questions and document these in the shared repository
- Events
- Attendance at Regional and National events representing NEC and our customer’s services
- Feedback system user acceptance testing
- Participate in user acceptance testing of registry output services (systems, reports, etc)
- Maintain contacts database
- Maintain/update the contacts database with staff changes at your hospitals
- To maintain up-to-date knowledge of procedures and policies relevant to this post.
Qualifications
- Proficient in Microsoft Office – especially Word/excel/PowerPoint
- Ability to self-motivate
- Ability to work as part of a team and on your own
- Excellent communication skills
- Good problem solving/issue investigation skills
- Ability to work under pressure
- Ability to manage and prioritize workload effectively
- To be able to work flexibly when required.
- Attention to detail
- Ability to deliver presentations to a wide range of audiences
Location: Remote.
Apply: COMPLIANCE OFFICER
