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Job Description
As a concierge staff member, you will play a pivotal role in ensuring guests have an exceptional and unforgettable experience during their stay. Your responsibilities will encompass a wide range of tasks, from assisting with guest requests and inquiries to providing valuable local insights and maintaining a welcoming and organized front desk. You will be the face of our establishment, setting the tone for the guest experience and promoting satisfaction.
Responsibilities
- Warm Welcome: Greet and bid farewell to guests with a warm and friendly demeanor, creating a positive first impression.
- Personalized Service: Tailor your assistance to each guest’s preferences and needs, making their stay as comfortable and enjoyable as possible.
- Responsive Support: Promptly address guest requests, inquiries, and concerns, ensuring their needs are met efficiently.
- Reservation Confirmation/KYC checks: Confirm reservations for stay in customers, you will conduct KYC (Know Your Customer) checks in form of collection of customer detail upon check-in and checkout to enhance the security and authenticity of our reservations.
- Access Control: You will oversee and administer access control measures, ensuring only authorized individuals gain entry to designated areas. Your responsibilities include managing access permissions, monitoring access logs, and swiftly responding to security breaches or irregularities. By meticulously maintaining our access control systems, you will contribute to the safety and well-being of our environment, safeguarding our assets and enhancing operational efficiency.
- Information Hub: Provide detailed information about our apartments, amenities, policies, and services, helping guests navigate their stay.
- Local Insights: At will, assist guests with knowledge about the area, including directions, maps, weather updates, cultural insights, and events.
- Communication Hub: Manage incoming phone calls at front desk, and messages from guests or potential visitors, ensuring timely and professional responses.
- Record Keeping: Maintain accurate and up-to-date records of guest details, preferences, feedback for reference.
- Team Collaboration: Collaborate with other departments and staff to ensure seamless operations and maintain high guest satisfaction levels.
- Safety First: Follow health and safety regulations and procedures diligently to ensure a safe environment for both guests and staff.
- Adaptability: Be prepared to work flexible hours, including shifts, weekends, and holidays, to accommodate guest needs.
- Multi-Tasking: Efficiently manage multiple tasks simultaneously and remain composed under pressure.
- Team Player: Work both independently and as part of a dynamic team, contributing to a harmonious and efficient work environment.
- Professional Image: Maintain a friendly, courteous, and professional attitude, always focused on providing the best customer-oriented service.
- Presentable Appearance: Present yourself in a well-groomed, neat, and presentable manner, adhering to the high standards of Bluewater Apartments.
Qualification
- A minimum of two years in a similar role in a hospitality or customer service environment.
- Possess a high school diploma or equivalent qualification.
- Exceptional verbal and written communication skills are essential.
- Fluency in English and at least one other local language.
- Proficiency in using Microsoft Office, email, and internet applications.
- Knowledge of the local area, including attractions, restaurants, transportation options, and events.
- Be open to working flexible hours, including shifts, weekends, and holidays, to ensure coverage.
- Demonstrated ability to work effectively under pressure and manage various tasks simultaneously.
- Able to collaborate with colleagues and contribute to a positive team dynamic.
- Exhibit a customer-focused and professional attitude.
- Maintain a well-groomed, neat, and presentable appearance that upholds the reputation of Bluewater Apartments.
Location: Lagos State, Nigeria.
For More Information: CONCIERGE
