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Contact Center Associate at Turaco
Job Description
The Contact Center Associate will report to the Contact Center manager. This role is the direct contact between Turaco and its customers. The contact center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The contact center associate will also upsell and cross-sell other products that are useful to the customer.
Responsibilities
- Engage at least 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
- Follow up and close on initial sales contacts.
- Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
- Achieve agreed-upon sales targets within the stipulated schedule.
Qualification
- Live Turaco’s values – care and protect, do the right thing, Low ego, and have fun!
- A College diploma or Bachelor’s Degree (or an equivalent post-secondary certification) from an accredited Institution.
- Previous telesales experience, in a contact center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
- Fluency in English is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
- Able to constantly operate a computer and record data with proficiency
- Exceptional customer service with exceptional verbal and written communication skills.
Location: Lagos, Nigeria.
For More Information: Apply Here
