CRM/HELP DESK EXECUTIVE-VACANCY AT

Job Description

Provide a reliable interface between our client’s IT representative(s) and Qore’s business units.

Responsibilities

•        Provide a reliable interface between our client’s IT representative(s) and Qore’s business units.
•        Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
•       Case management; case categorization, case assignment, and case closure.
•        Follow standard help desk procedures to assist clients in resolving technical issues.
•       Prepare activity and other related CRM reports.
•       Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
•      Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
•       Conduct routine operational training for users of Qore’s Prime product.

Qualification

•   BSc in Accounting, Finance, or a related discipline.
•      Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
•     Good planning, organizing, and prioritization skills.
•        Good communication and interpersonal relationship skills.

Location: Lagos Nigeria.

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