CUSTOMER EXPERIENCE ASSOCIATE [CUSTOMER ACQUISITION]-VACANCY AT POWER GEN RENEWABLE ENERGY

• Complete customer surveys, customer sign-ups, and other data-gathering activities.
• Develop & facilitate customer training on energy use, payment systems, and issue troubleshooting, as well as enlighten and educate customers on new products/bundle packages and customer initiatives within PowerGen.
• Provide post-installation customer service to our customers through remote monitoring & customer engagement site visits.
• Coordinate logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
• Train and support other team members during any of the above areas as needed.
• Monitor activities of all field enumerators while on-site
• Ensure error-free recruitment & training of local agents & community liaison officers within each community
• Monitor and ensure accountability of all local agents
• Oversee activities of assigned Community Liaison Officers
• Perform any other duties as assigned by your manager.

• First degree or its equivalent in a relevant discipline
• 2+ years relevant work experience in customer service, call center, retail, or similar field
• Ability & willingness to travel extensively across the country as required.
• Strong cultural sensitivity and ability to adapt communication styles to diverse rural audiences.
• Excellent persuasive and profiling skills
• Empathetic and patient approach to building relationships and addressing customer needs.
• Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, Nupe, or other Nigerian languages.
• Passion for serving and engaging customers
• Passion for sustainable energy solutions and social impact.
• Knowledge of the energy, clean tech, or utility sectors
• Proficiency in Microsoft Office, with emphasis on Microsoft Excel skills
• Flexible and willing to lend a hand whenever needed
• Enthusiasm for working in the field of renewable energy.

Location: Lagos, Nigeria

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