Home » CUSTOMER EXPERIENCE SPECIALIST-VACANCY AT REPOSEBAY HUMAN RESOURCES LTD

CUSTOMER EXPERIENCE SPECIALIST-VACANCY AT REPOSEBAY HUMAN RESOURCES LTD

CUSTOMER EXPERIENCE SPECIALIST

by Emmanuel Urua
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Job Description

As a Customer Experience Specialist at DriveMe, you will play a crucial role in ensuring our customers have a positive and seamless experience.

 Responsibilities

  • Respond to customer inquiries and provide assistance via various communication channels (phone, email, chat).
  • Resolve customer issues and concerns promptly and effectively.
  • Ensure a high level of customer satisfaction by delivering exceptional service.

Communication:

  • Communicate with customers to gather feedback and insights to improve our services.
  • Keep customers informed about the status of their requests and provide updates on service-related matters.

Problem-Solving:

  • Identify and address customer concerns, escalating issues when necessary to ensure timely resolution.
  • Collaborate with internal teams to find solutions and improve overall service quality.

Documentation:

  • Maintain accurate and detailed records of customer interactions and transactions.
  • Compile reports on common customer issues and feedback for continuous improvement.

Customer Education:

  • Educate customers on DriveMe’s services, features, and app functionality.
  • Provide guidance on troubleshooting common issues and optimizing the customer experience.

Qualification

  • Candidates should possess Bachelor’s Degrees with 4 – 7 years relevant work experience.
  • Previous experience in a customer service or support role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with transportation technology and mobile applications is a plus.

Location: Lagos, Nigeria.

Apply: Interested and qualified candidates should send their CV to: Hr@driveme.ng using “Customer Experience Specialist Application – DriveMe” as the subject of the mail.

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