CUSTOMER EXPERIENE OFFICER-VACANCY AT 500CHOW

Job Description

CUSTOMER EXPERIENE OFFICER

Answering questions about the company’s products or services via phone, email, and in person.

Overview

500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We’re passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.

Job Description
As a customer experience officer, your duties include:

• Answering questions about the company’s products or services via phone, email, and in person.
• Direct customers to online resources.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Responding to customers’ reviews.
• Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
• Update customer records in the system
• Create and maintain reports about customer interactions
• Develop a rapport with customers.
• Concluding sales for online customers.
• Checking product availability.
• Setting up accounts for new customers
• Booking of orders
• Processing of orders. CUSTOMER EXPERIENE OFFICER

Qualification