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Job Description
In this position, it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training, and webinars.
Responsibilities
- Onboard new customers so that they can successfully publish their (first) courses.
- Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
- Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
- Help to optimize and develop our current onboarding process.
- Be an advocate for our customers and their voice internally.
- Manage a small portfolio of customers to help them succeed in their eLearning projects.
Qualifications
- Excellent command of English language
- Bachelor degree or higher
- 1 years of relevant working experience
- Natural ability to teach
- Excellent listening- and organizational skills
Location: Remote.
Apply: CUSTOMER ONBOARDING SPECIALIST
