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Job Description
Responsible for executing the Group Strategy as it relates to Commercial Sales and Marketing, Route-to-Market development, etc for the new businesses within the Group.
Responsibilities
- Design and implement market entry strategy into new business markets.
- Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them
- Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited
- Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited
- Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services
- Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction
- Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients
- Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool
- Conduct assessment of overall new business performance against set objectives and identify areas of improvement
- Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction
- Develop and present periodic reports on all top tier customer relationship management activities to Management
Location: Lagos, Nigeria.
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