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Job Description
CUSTOMER RELATIONSHIP MANAGER
identifying opportunities for upselling and cross-selling our products to existing clients.
Overview
Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces.
Job Description
- The Customer Relationship Manager will be responsible for managing client inquiries, building strong relationships with customers, and ensuring customer satisfaction.
- This role involves coordinating with internal teams to ensure timely delivery of projects and addressing any customer concerns.
- The CRM will also be involved in identifying opportunities for upselling and cross-selling our products to existing clients. CUSTOMER RELATIONSHIP MANAGER
Responsibilities
- Handle incoming customer inquiries and provide timely and accurate responses.
- Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
- Collaborate with the production team, inventory manager and architects to ensure seamless delivery.
- Address issues to prevent escalations.
- Identify opportunities for additional sales within existing customers and pursue them.
- Prepare regular reports on customer feedback and satisfaction metrics.
- Convert leads into active clients.
- Stay updated on product knowledge to effectively address customer inquiries.
Qualification
- Proven experience in customer service or relationship management roles.
- Excellent communication and negotiation skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in CRM software and MS Office Suite.
- Bachelor’s degree in Business Administration or a related field preferred. CUSTOMER RELATIONSHIP MANAGER
Salary
N90,000 – N100,000 per month.
Application Deadline
5th September, 2024.
Location:
Apply: Interested and qualified candidates should send their CV and portfolio to: chinedum@yardoakng.com using the Job Title as the subject of the email.
