Customer Service Representative Vacancy at Distinct Digital Strategy

Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Manage a high volume of incoming calls, emails, and chats in a timely and professional manner.
• Identify and assess customer needs to achieve customer satisfaction.
• Provide accurate, valid, and complete information to customers by using the right methods and tools.
• Resolve customer complaints, requests, and inquiries by clarifying issues, determining the cause of the problem, and selecting and explaining the best solution to resolve the issue.
• Follow up with customers to ensure resolution and satisfaction.
• Build sustainable relationships and engage customers by going the extra mile to provide an excellent customer experience.
• Identify opportunities to improve customer service and satisfaction.
• Collaborate with other teams to resolve complex customer issues.
• Record and maintain accurate customer information and interaction details in the CRM system.
• Handle confidential customer information with sensitivity and discretion.
• Meet or exceed customer service performance goals and quality standards.

Qualifications 

• At least 1 – 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills, with the ability to communicate effectively over the phone, email, and chat.
• Ability to handle multiple tasks simultaneously, with excellent time management skills.
• Strong problem-solving skills with the ability to think critically and independently.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced and team-oriented environment.
• Proficient in using computer applications, including Microsoft Office and customer service software

Send your CV to: distinctdigitalstrategy2021@gmail.com

Location: Osun State, Nigeria.

For More Information: CUSTOMER SERVICE REPRESENTATIVE