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Job Description
We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.
Responsibilities
- Manage incoming customer inquiries via phone, email, and social media channels.
- Provide product and service information to customers.
- Respond to customer complaints and resolve issues in a timely and effective manner.
- Process customer orders.
- Collaborate with other teams to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate department.
Qualification
- Candidate must possess at least a Bachelor’s Degree in a related field.
- Minimum of 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software.
- Experience working in a customer-focused environment.
- Ability to work independently and in a team environment.
- Flexibility to work in shifts, including weekends and holidays.
- The candidate must be a resident of Benin City.
Location:
Apply: Interested and qualified candidates should send their Application to: career@gosub.ng using the Job Title as the subject of the mail.
