Job Description
CUSTOMER SEVICE OFFICER
Responding to customer inquiries via phone, email, chat, or social media.
Overview
Leading organisations established the African Coalition of Private Enterprises (AfriCOPE) with the aim of developing world-class African professionals for the global job market. Their 2024 hiring program recruits candidates across multiple career stages and provides an intensive three-month preparatory training before full-time placement within their partner organisations. AfriCOPE’s focus isn’t on finding the most brilliant employees but on seeking those eager to learn brilliantly.
Overview
Leading organisations established the African Coalition of Private Enterprises (AfriCOPE) with the aim of developing world-class African professionals for the global job market. Their 2024 hiring program recruits candidates across multiple career stages and provides an intensive three-month preparatory training before full-time placement within their partner organisations. AfriCOPE’s focus isn’t on finding the most brilliant employees but on seeking those eager to learn brilliantly.
Job Benefits
- 30 days of annual leave or vacation
- Health insurance for African residents
- Fully remote work environment
- Operational allowance for Devices and Internet
Compensation
- Salary is structured in tiers according to professional experience, with entry-level starting at $600USD
Responsibilities
- Responding to customer inquiries via phone, email, chat, or social media.
- Resolving customer complaints and issues promptly and efficiently.
- Providing product or service information to customers.
- Processing orders, applications, refunds and requests from customers.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Following up with customers to ensure their issues are resolved and their satisfaction is achieved.
- Escalating complex or unresolved issues to higher-level support or management.
- Ensuring compliance with company policies and procedures in all customer interactions.
- Conducting customer satisfaction surveys to gather feedback.
Qualification
- Should be between 18 and 39 years old
- Demonstrate proficiency in the English language
- Hold citizenship or residency in an African country
- A graduate from an accredited University or Polytechnic
Salary
$600USD per month
Application Deadline
10th August, 2024
Location: Remote.
Method of Application
To apply, interested and qualified candidates should visit africope.org/hiring/cs
